Insurance SOS
Frequently asked questions
Insurance SOS answers the questions families ask when someone is being admitted — where the policy number is, how floaters work, and what to show for cashless care.
- Where do I find the policy number in an emergency?
- Insurance SOS keeps every family policy number on one emergency card. Open the app (or a shared link), pick the person being admitted, and the number is ready to show the hospital desk — even offline after you've opened the card once.
- What is a family floater, and can I track one here?
- A family floater is one sum insured shared across parents, spouse, and kids. You can add floater policies, list who is covered, and show that cover on each member's emergency card the way the policy actually works.
- Does this work for cashless hospital admission?
- Yes. Each policy can store cashless status, the insurer helpline, in-network hospital links, and your preferred hospitals — so you know who to call and where to go when minutes matter.
- Is Insurance SOS an insurance company or agent?
- No. Insurance SOS is a free family organizer. We don't sell policies, we don't call you with offers, and we don't hand your number to insurers for cold outreach.
- Can the rest of my family see the emergency card?
- You can share policies with a family group, or create a read-only public emergency card link for WhatsApp. Only the survival-minimum details needed at the hospital desk are shared — not your full account.
- Does the emergency card work without internet?
- After you open your emergency card online once, a copy is cached on your phone so the policy numbers and helplines stay available if the network drops at the hospital.